Legal

Refund Policy

Last updated: 13 April 2026

Quick summary: Deskr SaaS subscriptions are billed in advance. Refunds are issued for unused subscription periods and for any service credit owed under our SLA.

1. Subscription refunds

  • Within 14 days of first paid invoice — full refund, no questions asked.
  • After 14 days — pro-rated refund of the unused months on annual plans only. Monthly plans are non-refundable for the current cycle.
  • Setup fees and one-time training charges are non-refundable once delivered.

2. Service credits (SLA breaches)

If we miss the uptime target in our SLA, you'll receive a credit on your next invoice — see the SLA tiers for details.

3. Add-on modules

Optional modules (Cafe POS, Visitor Desk, Lease Management, etc.) are billed monthly and follow the same monthly-plan refund rule above.

4. Payment gateway fees

Refunds are issued net of any non-refundable third-party processing fees (typically 2–3%). For UPI/bank transfers, full refunds are processed.

5. Processing time

Refunds are credited within 5–10 working days to the original payment method after approval.

6. How to request

  1. Email billing@deskr.in with your account name and reason.
  2. We'll respond within 2 business days with approval and timeline.
  3. Refund is credited and you receive a credit-note invoice for your records.