Legal

Refund Policy

Last updated: 13 April 2026

Quick summary: Every Deskr workspace starts with a 15-day free trial, so you can try everything before you pay. Plans are paid in advance, one month at a time, and are not refunded once a month has started — with one exception for your first payment, below.

1. First payment: prorated refund within 14 days

  • If you close your workspace within 14 days of your first payment, you can ask for a refund of the unused days of that month, GST included.
  • Ask for it while closing: Subscription & billing → Cancel subscription or close workspace → Close my workspace today. The amount is shown before you confirm.
  • The Deskr team reviews each request. Undoing the closure within 24 hours withdraws it.
  • A refund is given once per business. After a refund, new workspaces for the same email, mobile number or GSTIN start without a free trial and cannot be refunded.

2. No other refunds

  • Later payments, renewals and the Data Vault are not refunded. Cancelling your renewal keeps your access until the end of the paid month.
  • Setup fees and one-time training charges are non-refundable once delivered.

3. Service credits (SLA breaches)

If we miss the uptime target in our SLA, you'll receive a credit on your next invoice — see the SLA tiers for details.

4. Processing time

Approved refunds are paid within 5–10 working days to the original payment method (or to your bank account / UPI for transfers), with a credit note for your records.

5. Questions

Write to billing@deskr.in with your workspace name. We respond within 2 business days.